Return/Refund Policy
We want you to feel confident shopping with Nexora. If something isn’t right with your order, we’re here to help.
Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return, items must be:
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Unused and in the same condition as received
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In the original packaging
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Accompanied by proof of purchase
Certain items may not be eligible for return due to hygiene or safety reasons unless they arrive damaged or defective.
How to Start a Return
To initiate a return, please contact us at:
Include the following information:
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Order number
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Reason for the return
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Photos (required for damaged or defective items)
Our support team will review your request and provide return instructions if the return is approved.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to appear, depending on your payment provider
Shipping costs are non-refundable, unless the return is due to a defective product or an error on our part.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue.
Depending on the situation, we may offer a replacement or a refund.
Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, it cannot be canceled and must follow the return process outlined above.
Exchanges
We do not offer direct exchanges at this time.
If you need a different item, please return the original order (if eligible) and place a new order.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
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Items showing signs of use
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Items damaged due to misuse or improper handling
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Clearance or final-sale items (if marked as such)
Late or Missing Refunds
If you have not received your refund after the stated processing time:
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Check your bank or credit card provider
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Contact your payment provider
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Then contact us at support@nexoraonline.us if further assistance is needed
Questions
If you have any questions regarding returns or refunds, please contact us at:
We’re happy to assist.
Include:
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Your order number
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The reason for the return
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Photos (if the item is damaged or defective)
Our support team will review your request and provide return instructions if applicable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
-
Refunds will be issued to the original payment method
-
Please allow 5–10 business days for the refund to appear, depending on your payment provider
Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will work with you to provide a replacement or refund based on the situation.
Non-Returnable Items
The following items are not eligible for return unless defective:
-
Items showing signs of use
-
Items damaged due to misuse
-
Clearance or final-sale items (if marked as such)
Order Cancellations
Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled.
Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return the original order (if eligible) and place a new order.
Questions
If you have any questions about our Return & Refund Policy, please contact us at support@nexoraonline.us. We’re happy to assist.